V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to make a claim

Personal Accident

We require a claim form to be completed for any Non Medicare Medical Expenses and/or loss of income claims.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1: Download a Bicycle NSW Personal Accident Claim Form:


Step 2: Please return your Personal Accident claim form and supporting documentation to QBE Claims Department via email, post or fax:

QBE Insurance (Australia) Limited
GPO Box 4108
Sydney NSW 2001

Phone: +61 2 9375 4874
Fax: +61 2 9275 9650
Email: accidentandhealth@qbe.com

Step 3: QBE will confirm receipt of your claim form and advise whether they require further information.

For Assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547

For Existing claims enquiries please contact QBE claims department (02) 9375 4874

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy




Public Hospitals


Surgeon & Surgeon’s Assistant

Private Hospital Accommodation




MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V Insurance Group; Insurance broker for Bicycle NSW

V-Insurance Group Pty Ltd

Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: sports@vinsurancegroup.com