V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to make a claim

Personal Accident

If you are an eligible member of Bicycle NSW and you have suffered an injury whilst riding your bike or participating in an official Bicycle NSW activity, you will need to complete a claim form if you intend to claim for non Medicare medical expenses and/or loss of income.

Please refer to the Policy Wording for policy terms, conditions and exclusions

FOR INJURIES THAT OCCURRED ON OR AFTER 1 JULY 2018

Step 1:  Download a Bicycle NSW Personal Accident Claim Form:

 

Step 2: Complete each section of the claim form. Please be advised that incomplete forms may cause a delay in processing your claim.

Step 3: Please return your completed Personal Accident claim form and supporting documentation to Fullerton Health Corporate Services via post, fax or email;

Fullerton Health Corporate Services
Level 10, 33 York Street Sydney NSW 2000
Phone: +61 2 8256 1770 
Fax: +61 2 8256 1775 
Email: [email protected]

Step 4: Fullerton Health Corporate Services will confirm receipt of your claim form within 10 working days of date of receipt.  They will advise whether they require further information from you at this time.

If you require assistance with completing your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547

For existing claim enquiries (claims already lodged), please contact Fullerton Health Corporate Services 02 8256 1770.

FOR INJURIES THAT OCCURRED PRIOR TO 1 JULY 2018

If you suffered from an injury prior to 1 July 2018, please download a Gallagher Bassett Services Claim Form.

If you have already lodged a claim for an injury that occurred prior to 1 July 2018, and require an update on the status of your claim, please contact Gallagher Bassett Services on +61 7 3012 3114 or via email [email protected]

Important information 

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy

Ambulance

Doctor

Physiotherapist

Public Hospitals

Dental

Surgeon & Surgeon’s Assistant

Private Hospital Accommodation

X-Rays

Chiropractor

Anaesthetist

MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group;

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: [email protected]