V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to make a claim

Personal Accident

If you are a member of Softball Australia, including all affiliated States/Territories and their member clubs and associations and you have suffered an injury whilst participating in an official Softball Australia activity (including official events, all playing training and trialling, meetings, fundraising activities and travel to and from these activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1:
Download a Softball Australia Personal Accident Claim Form

 

Step 2:
Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3:
Please return your Personal Accident claim form and supporting documentation to Accident and Health International Claims Department via email, post or fax:

Accident & Health International
Level 4, 33 York Street 
SYDNEY NSW 2000 
Phone: (02) 9251 8700 
Fax: (02) 9252 4385 
Email: claims@acchealth.com.au

Step 4:
Accident and Health International will confirm receipt of your claim form and advise whether they require further information.

For Assistance with your Personal Accident Claim Form please contact V-Insurance Group
Phone: (02) 8599 8660 or local call cost only 1300 945 547

For Existing claims enquiries please contact Accident and Health Claim department 02 9251 8700

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording

Items covered by Medicare; not claimable through the Personal Accident Policy

Ambulance

Doctor

Physiotherapist

Public Hospitals

Dental

Surgeon & Surgeon’s Assistant

Private Hospital Accommodation

X-Rays

Chiropractor

Anaesthetist

MRI Scans*

MRI Scans*

*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V Insurance Group; Insurance broker for Softball Australia.

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: sports@vinsurancegroup.com

CYBER LIABILITY & PRIVACY PROTECTION

As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, you must notify the insurer Dual. Dual have an incident hotline in place to help you manage matters. This incident hotline is handled by the International Service provider, Charles Taylor and will help you with finding a resolution to your matter.

Contact details are: 
Ph: 1300 004 880 
Email: cyber@ctplc.com 
If you need further help please contact V-Insurance Group

TRAVEL INSURANCE

In the event that you need to make a claim notify the team manager (if appropriate) of the loss immediately and request that the loss is reported to the organisers (if appropriate).

Members not participating in a team should contact Accident & Health Assist on +61 2 9972 6666 directly, reverse charge calls will be accepted. All incidents of theft or disappearance of property must be reported to the local police with 24 hours.

Make a note of the circumstances at the time, and list all items that are missing, this will help you when you fill in the claim form. Notify softball Australia and/or V-Insurance Group as soon as possible and claim form will be sent out which must be completed.

24 HOUR EMERGANCY PHONE NUMBER
Please contact Accident & Health Assist as soon as possible if you need or are receiving medical treatment. You or your physician should contact Accident & Health Assist prior to any evacuation or repatriation reverse charge, anywhere in the world.

  Country Code Area Code Number
Telephone +61 2 9972 6666
SMS +61 4 1690 7493
Fax +61 2 8523 2530

Email: 24.7@dynamic.com.au
Quote the policy number: 0040520
For non-emergency related queries, please call ph +61 2 9978 6666